Privacy Policy

1. Who We Are

Tenkobo is operated by Kronerland AS, a Norwegian company committed to transforming education through technology. Our registered address is Olsvikmarken 82, 5183 Olsvik, Bergen, Norway (Organization Number: 935 974 224).

Tenkobo serves users across Africa and worldwide. We operate under Norwegian and European Union data protection laws, including the General Data Protection Regulation (GDPR), which provides strong privacy protections for all our users globally.

2. Information We Collect

Account Information

• Email address (required for account creation)
• Username and profile information
• Educational institution details (optional)
• Academic year and course of study (optional)

Information from Social Sign-In

If you choose to sign in using a social account, we receive the following basic profile information to create your Tenkobo account. Available sign-in options vary by platform:

iOS App: Apple Sign-In, Google Sign-In, Email/Password

Android App: Facebook Login, TikTok Login, Google Sign-In, Email/Password

• Apple Sign-In (iOS only): Your name and email address (you may choose to hide your email)
• Google Sign-In: Your name, email address, and profile picture
• Facebook Login (Android only): Your name, email address, and profile picture (if available)
• TikTok Login (Android only): Your name, email address, and profile picture (if available)

Profile pictures — whether obtained through social sign-in or uploaded manually — are stored locally on your device only and are not uploaded to or stored on our servers.

We only access the basic profile information necessary to create and manage your Tenkobo account. We do not access your friends list, posts, videos, or other social media content. You can revoke Tenkobo's access to your social account at any time through your Apple, Google, Facebook, or TikTok account settings.

Learning Data

We collect learning data to provide personalized educational experiences, track your progress, and help you achieve your academic goals:

• Study progress and flashcard interactions in Surpass: To personalize your learning experience, show you cards you need to review, and track your exam preparation progress
• Quiz scores and performance analytics: To identify your strengths and areas for improvement, and provide recommendations for better study strategies
• CGPA calculations and academic goals in FirstClassAI: To help you track your academic performance, predict your future CGPA, and provide personalized advice to reach your target grades
• Game scores and leaderboard positions in Arena: To enable competitions between players and schools, maintain fair leaderboards, and distribute prizes to winners
• Price tracking preferences in PriceTracker: To show you relevant fuel prices and commodities based on your preferred locations and interests

Location Data

Tenkobo uses your device's location to provide location-based features:

• PriceTracker: Precise GPS location is used to display local fuel and commodity prices at stations near you. This data is processed locally on your device to find nearby locations and is not shared with third parties for advertising or marketing purposes.
• General app functionality: Approximate location (country/city level) may be used to provide region-specific content and pricing.

Location data is only collected when you grant permission and actively use location-dependent features. You can revoke location access at any time through your device settings. We do not sell your location data or share it with advertisers.

Technical Information

• Device type, operating system, and app version
• IP address and approximate location (country/city level) for analytics
• App usage patterns and feature interactions
• Error logs and performance data

Communications and Community Features Data

When you use Tenkobo's user-to-user communication features — direct messages, chat requests, and study group conversations (collectively, "Community Features") — we process the following data to deliver the service and to keep it safe:

• Message content: The text, images, and attachments you send in direct messages, chat requests, and study groups. We store this content so it can be delivered to the intended recipients and synced across your devices.
• Metadata: Sender and recipient identifiers, timestamps, delivery and read status, study group membership, and device identifiers associated with messages.
• Chat requests: Pending chat requests you send or receive, including whether a request was accepted, declined, or expired.
• Reports: Content you report, the reason you gave, and any additional context you submit. We associate reports with the reporter's account so our moderation team can follow up if needed.
• Blocks: The list of users you have blocked. Blocks are used to filter incoming messages and hide content from your view; the user you block is not notified.
• Moderation records: Warnings, suspensions, bans, and other enforcement actions we have taken on your account, along with the underlying evidence.

Your use of Community Features is also governed by our Community Guidelines, which describe what is allowed, how moderation works, and how to appeal enforcement decisions.

Payment Information

• Android/iOS Apps: Payment processing handled by Google Play Store and Apple App Store respectively. We do not store your payment details.
• Web App: Payment processing handled by Stripe, with future support for PayStack and/or Flutterwave. We do not store full payment card details.
• Subscription status and transaction history

3. How We Use Your Information

• Provide Educational Services: Deliver personalized learning experiences, track study progress, and calculate academic metrics
• Improve Our Platform: Analyze usage patterns to enhance features and develop new educational tools
• Communicate with You: Send important updates about your account, new features, and educational tips
• Process Payments: Handle subscription billing and reward distributions for Arena (formerly SurpassGames)
• Ensure Security: Protect against fraud, abuse, and unauthorized access
• Moderate Community Features: Deliver messages and study group content to the intended recipients, review reports, operate automated safety systems, and enforce our Community Guidelines (including warnings, suspensions, bans, and, where required, reporting to law enforcement)
• Comply with Laws: Meet legal obligations in Nigeria, Norway, and other applicable jurisdictions

4. AI-Powered Features

AI Study Advisor

When you use the AI Study Advisor feature in FirstClassAI, we send the following data to Google Gemini APIs to generate personalized study recommendations tailored to your academic situation:

• Academic profile: To understand your institution's requirements, your field of study, current performance, and what grades you're aiming for
• Semester progress: To provide time-sensitive advice based on where you are in the academic calendar
• Graduation information: To help you plan your remaining semesters and prioritize courses that matter most for your degree
• Course information (up to 25 courses): To identify which subjects need more attention based on your grades, upcoming exams, and course topics
• Study session history (up to 50 sessions): To understand your study patterns and suggest improvements based on what's working for you
• CGPA predictions and risk factors: To alert you to courses that may need extra attention and help you stay on track for your target CGPA
• Study schedule and preferences: To recommend realistic study plans that fit your available time and preferred study hours
• Notes you've written in the app: To incorporate your own observations and concerns into the recommendations
• Previous AI recommendations (last 7 days): To track your progress, avoid repetition, and adapt advice based on what you've already tried

Job Market Tips (Holiday Mode)

When you enable Holiday Mode for career guidance, we send the following data to Google Gemini APIs to generate personalized career advice and actionable tips for your professional development:

• Country and institution name: To provide region-specific job market insights and opportunities relevant to your location
• Major and current CGPA: To tailor career recommendations to your field of study and academic standing
• Academic progress (semesters completed/required): To suggest appropriate opportunities based on whether you're early in your studies or close to graduation
• Career preferences: To focus tips on internships, full-time roles, or freelance work based on your goals and available time
• Career goals you've written (max 200 characters): To align recommendations with your specific aspirations and interests
• Your feedback on previous tips: To improve future recommendations based on what you found helpful or not relevant
• Previous generated tips: To ensure continuity and avoid repeating the same advice

Extract Topics (Syllabus Analysis)

When you use the Extract Topics feature on iOS, the following data is sent to Google Gemini APIs to extract course topics from your syllabus:

• Syllabus text or document content (up to 50,000 characters): To analyze and identify the key topics covered in your course
• Course name: To provide context for accurate topic extraction
• Exam date (if provided): To help structure and prioritize topics for your study planning

This data is processed by Google Gemini APIs to identify and structure course topics for your study planning. On Android, this feature uses an on-device machine learning model and no data is sent to external services.

Google AI Privacy

This data is processed by Google Gemini APIs to provide personalized recommendations. For more information about how Google handles this data, see:

• Google Privacy Policy
• Google Gemini API Terms

5. Data Storage and Security

Your data is stored securely using industry-standard encryption and security practices. We use reputable cloud services with servers primarily located in Europe, ensuring GDPR compliance.

Local Data Storage: Some learning data (like flashcard progress) is stored locally on your device using secure, encrypted storage methods. This allows Tenkobo to work offline and provides faster access to your study materials.

We retain your personal data only as long as necessary to provide our services or as required by law.

Retention of Messages and Community Features Data

• Direct messages and study group messages: Retained for as long as the sending and receiving accounts exist, or until the message or conversation is deleted by the participants.
• Deleted messages: When you delete a message, it is removed from your view and the recipients' view promptly. Residual copies may persist in encrypted backups for up to 90 days before being overwritten.
• Reports and moderation records: Retained for up to 24 months after the action is taken (or longer where required by law, a legal hold, or an ongoing investigation) so we can detect repeat violations, respond to appeals, and comply with legal obligations.
• Blocks: Retained for as long as your account exists or until you unblock the user.
• Content reported as child sexual abuse material (CSAM) or credible threats: Retained and, where required, disclosed to the appropriate authorities in accordance with applicable law.

6. Account Deletion and Deletion Requests

You can request deletion of your account and personal data at any time. For detailed instructions on the deletion process, including what data is removed and what may be retained for legal compliance, visit our Account Deletion page.

What Happens to Your Messages When You Delete Your Account

• Messages you sent: Your account, profile, and your copies of conversations are removed. Copies of messages you sent that remain in other users' inboxes will be shown as from a deleted user and may remain visible to those recipients, as we cannot delete content from another user's account without their action.
• Study groups: Your membership and posts are anonymized or removed. Groups you owned will either be transferred to another admin or archived, depending on the group's state.
• Reports and moderation history: Retained for the period described in Section 5, even after account deletion, for safety and legal compliance reasons.
• Deletion timeline: Most account data is deleted within 30 days of your request. Backups are purged within 90 days.

You can also delete individual messages or leave a study group at any time from within the app — you do not need to delete your entire account to remove specific content.

7. Your Rights

Under GDPR and Nigerian data protection laws, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Restrict Processing: Limit how we process your data
• Object: Opt-out of certain data processing activities
• Withdraw Consent: Revoke permission for data processing where based on consent

To exercise these rights, contact us at privacy@kronerland.no.

8. Third-Party Services

We do not sell your personal data. To provide Tenkobo's services, we use the following third-party providers:

• Infrastructure: Cloud hosting and analytics services to operate and improve the app
• Authentication: Google (iOS & Android), Apple (iOS only), Facebook (Android only), and TikTok (Android only) to enable social sign-in. When you use social sign-in, these providers verify your identity. See their privacy policies: Google, Apple, Facebook, TikTok
• Payments: Google Play (Android), Apple App Store (iOS), and Stripe with potential future support for PayStack/Flutterwave (Web only) to process subscriptions
• AI Services: Google Gemini APIs to power the AI Advisor, Job Market Tips, and Extract Topics (iOS only) features (see Section 4 for details)

All third-party service providers are contractually required to maintain security and privacy standards that meet or exceed our own. We may also disclose information to legal authorities when required by law or to protect our users and services.

9. Children's Privacy

Minimum Age Requirements

• Ages 16-17: May create an account with verified parental or guardian consent
• Ages 18+: May create an account independently without parental consent
• Under 16: Not permitted to use Tenkobo services

Age Verification and Honesty

Users are required to provide accurate age information during registration. Providing false age information violates our Terms of Service and may result in account suspension or termination.

Parental Rights and Oversight

For users aged 16-17, parents and guardians have the right to:

• Review their child's account information and learning data
• Request modifications to their child's profile or privacy settings
• Request deletion of their child's account and associated data
• Receive copies of any personal information we hold about their child
• Withdraw consent for data processing at any time

Enhanced Privacy Protections

For users under 18, we implement additional privacy safeguards:

• Limited data collection - only information necessary for educational services
• No targeted advertising or marketing communications
• Enhanced security measures for account protection
• Regular review of data retention and processing practices
• Priority support for privacy-related requests

10. Where Your Data is Processed

As a Norwegian company serving users globally, your data may be processed on servers located in different countries (primarily in Europe). We ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Other legally recognized transfer mechanisms

11. Nigerian Users - Specific Provisions

For our users in Nigeria, we also comply with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable Nigerian laws. You have additional rights under Nigerian law, including the right to lodge complaints with the National Information Technology Development Agency (NITDA).

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify users of significant changes through the app or via email. Continued use of Tenkobo after such changes constitutes acceptance of the updated policy.

13. Contact Us