Frequently Asked Questions

How do I create a Tenkobo account?

Creating an account is simple and free:

1. Download the Tenkobo app from Google Play Store or visit our web app
2. Click "Sign Up" and enter your email address
3. Create a secure password
4. Verify your email address
5. Complete your profile with your educational details (optional)

You can start using most features immediately with a free account.

Do I need to pay to use Tenkobo?

Tenkobo offers both free and premium features:

• Free: Basic flashcards, limited quizzes, basic CGPA calculator, price tracking
• Premium: Unlimited access, advanced features, SurpassGames rewards, detailed analytics

Many students find the free version sufficient for their needs. You can always upgrade later.

What devices and features are available on each platform?

Your account and data sync across all platforms where features are available.

What is Surpass and how does it work?

Surpass is our intelligent flashcard system designed specifically for UTME preparation. It uses:

• Spaced Repetition: Shows you cards right before you're about to forget them
• Adaptive Difficulty: Adjusts question difficulty based on your performance
• Detailed Explanations: Every answer includes comprehensive explanations
• Progress Tracking: Monitor your improvement over time

How do SurpassGames rewards work?

SurpassGames is our competitive learning platform where you can earn real money:

• Daily Competitions: Compete against other students in timed quizzes
• Leaderboards: Top performers each quarter win monetary prizes
• Joker Rounds: Double your points by answering bonus questions correctly
• Fair Play: Advanced anti-cheating measures ensure fair competition

Winners must verify their identity and meet minimum payout requirements.

How accurate is the FirstClassAI CGPA calculator?

FirstClassAI is designed to be highly accurate and adaptable to different university systems:

• Supports multiple grading systems (4.0, 5.0, 7.0 scales)
• Configurable for different university requirements
• Accounts for credit units and course levels
• Provides goal-setting and improvement recommendations

While highly accurate, always verify with your institution's official calculations.

How does PriceTracker get its price information?

PriceTracker aggregates price information from verified local sources, including gas stations, markets, and retail stores. We update prices regularly and allow users to report price changes to keep information current and accurate.

What payment methods do you accept?

Payment methods depend on which platform you're using:

• Android App: Google Play Store billing (credit cards, Google Pay, carrier billing)
• iOS App (Coming Soon): Apple App Store billing (credit cards, Apple Pay)
• Web App: Stripe (credit/debit cards), with future support for PayStack (bank cards, bank transfers, USSD) and Flutterwave

How do I cancel my subscription?

Cancellation process depends on where you subscribed:

• Android: Go to Google Play Store > Subscriptions > Tenkobo > Cancel
• iOS: Settings > Apple ID > Subscriptions > Tenkobo > Cancel
• Web App: Account Settings > Subscription > Cancel Subscription

You'll continue to have access until the end of your current billing period.

Can I get a refund?

Refund policies vary by platform:

• Android/iOS: Refunds handled by Google Play Store/Apple App Store policies
• Web App: Subscriptions purchased through the web app are not eligible for refunds

Do prices include taxes?

All displayed prices include applicable taxes (VAT) as required by Norwegian and local tax laws. You won't see any additional charges at checkout beyond the displayed subscription price.

Why isn't my data syncing between devices?

Data sync requires a stable internet connection and being logged into the same account. Try these steps:

1. Ensure you're connected to the internet
2. Check you're logged into the same account on all devices
3. Force-close and reopen the app
4. Log out and log back in
5. Contact support if the issue persists

The app keeps crashing. What should I do?

Try these troubleshooting steps:

1. Restart your device
2. Update to the latest app version
3. Clear the app cache (Android: Settings > Apps > Tenkobo > Storage > Clear Cache)
4. Ensure you have sufficient storage space
5. Check your internet connection

If crashes continue, contact tenkobo-support@kronerland.no with your device model and Android version.

Can I use Tenkobo offline?

Yes! Many features work offline, including:

• Previously downloaded flashcards in Surpass
• CGPA calculations in FirstClassAI
• Previously viewed content and progress

You'll need an internet connection for SurpassGames, PriceTracker updates, and syncing data between devices.

What are the minimum system requirements?

Android App:

• Android 6.0 (API level 23) or higher
• 2GB RAM minimum, 4GB recommended
• 100MB free storage space
• Internet connection for full functionality

Web App:

• Modern browser (Chrome 70+, Firefox 65+, Safari 12+, Edge 79+)
• JavaScript enabled
• Stable internet connection