Request Account Deletion

Account Deletion for Tenkobo App

Request permanent deletion of your Tenkobo account and associated personal data.

How to Request Account Deletion

To request deletion of your Tenkobo account and personal data, please send an email to our support team using the link below:

📧 Send Deletion Request

Request Account Deletion

Alternative contact: You can also email us directly at tenkobo-support@kronerland.no and privacy@kronerland.no

What Information to Include

When requesting account deletion, please provide:

  • Account email address: The email associated with your Tenkobo account
  • Confirmation: Clear statement that you want to permanently delete your account
  • Additional context (optional): Reason for deletion or any specific concerns

What Data Gets Deleted

When you request account deletion, we will permanently remove:

  • Your account profile and login credentials
  • Personal learning data (flashcard progress, quiz scores, study statistics)
  • CGPA calculations and academic goals
  • Game scores and leaderboard positions
  • Price tracking preferences and saved items
  • Communication preferences and settings

What Data May Be Retained

⚠️ Legal and Business Requirements

Some information may be retained for legal compliance or legitimate business purposes.

We may retain certain data as required by law or for legitimate business purposes, including:

  • Transaction records for financial and tax compliance
  • Anonymized usage analytics that cannot be linked back to you
  • Data necessary for fraud prevention and security
  • Legal records required by Norwegian or Nigerian law
  • Backup data that will be automatically purged according to our retention schedule

All retained data will be anonymized where possible and will not be used to identify you or contact you.

Processing Timeline

⏱️ Expected Processing Time

Acknowledgment: Within 7 business days

Account deactivation: Within 10 business days

Complete data deletion: Within 30 days

Confirmation email: Sent upon completion

Before You Delete

⚠️ Important Considerations

Account deletion is permanent and cannot be undone. Please consider these alternatives:

  • Account deactivation: Temporarily disable your account instead of permanent deletion
  • Data export: Request a copy of your data before deletion
  • Privacy settings: Adjust your privacy preferences to limit data collection
  • Contact support: Discuss any specific concerns with our team

Your Rights

Under GDPR and Nigerian data protection laws, you have the right to request deletion of your personal data. This process is free of charge.

For more information about your data rights, please see our Privacy Policy.

Contact Information

For account deletion requests or questions about this process:

Account Deletion Requests: tenkobo-support@kronerland.no

Privacy Inquiries: privacy@kronerland.no

Company: Kronerland AS

Address: Olsvikmarken 82, 5183 Olsvik, Bergen, Norway

Organization Number: 935 974 224

We're Sorry to See You Go

If there's anything we can do to improve your experience with Tenkobo, please let us know. Your feedback helps us serve our educational community better.

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